+49 (0) 4421 / 500 380
Mon - Fri 08:00 - 18:00, Sat 10:00 - 15:00
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Please refer to the table below for international shipping costs.
Shipment to foreign countries follows after payment by credit card or against prepayment (more details below) and is exclusively handled by DHL.
Orders from non-EU countries are handled taxfree. The german VAT will be excluded after selecting the country during the ordering process.
Please note the following additional costs: import tax (depending on value and type of products ordered) and the specific taxes of your country. If you want to return goods you have to bear the expenses of shipment.
In case of paying by creditcard (Visa, Mastercard or American Express), your card data will be transmitted and encrypted to latest security standards. We do not store your card data permanently, so you can be sure that there is no risc - for example in the very unlikely event of unauthorized access.
Our bank data for prepayment:
Bank: Volksbank Jever
Bank identification code: 282 622 54
Account number: 31 800 600 18
BIC: GENODEF1JEV
IBAN: DE65 2826 2254 3180 0600 18
All goods can be returned within 14 days, starting with the day of recipience. Returned goods must be sent as an insured parcel. Please return the parcel prepaid, we are sorry to accept only this. After receiving your returned parcel, we will refund the money for the returned goods as soon as possible. If you prefer, we will exchange the article (i.e. another size), of course.
For more details please look at our terms & conditions (AGB).
Delivery Time
The delivery time is stated in the detailed overview of the products as well as in the shopping cart. This delivery time applies to parcels sent within Germany. Below you will find the runtime of international DHL parcels for European countries.
Usually we ship your order on the same day when it comes in before 3.30 pm. Orders coming in later than 3.30 pm will be sent out the following workday.
If ordered articles are only in stock in one of our stores we ship your order with a delay of approx. 2-3 working days.
If we order products from the manufacturer for you we ship your order with a delay of approx. 10-14 working days.
In the unlikely event that an article is sold out, we will inform you as soon as possible. If we are able to reorder from the manufacturer, we will inform you about the shipment time. Then you can decide wether to order or not.
| Country |
Transit Time in working days |
Shipping fee |
| Austria |
2 |
6,95 Euro
|
| Belgium |
2 |
|
| Denmark |
2 - 3 |
|
| France |
3 |
|
| Italy |
3 |
|
| Luxembourg |
2 - 3 |
|
| Netherlands |
2 |
|
| Sweden |
3 |
|
| Albania |
6 - 8 |
9,95 Euro
|
| Andorra |
4 - 7 |
|
| Belarus |
4 - 7 |
|
| Bosnia and Herzegovina |
5 - 7 |
|
| Bulgaria |
5 - 7 |
|
| Croatia |
5 |
|
| Cyprus (northern part) |
3 - 5 |
|
| Czech Republic |
2 - 3 |
|
| Estonia |
4 - 6 |
|
| Finland |
4 |
|
| Greece |
4 - 5 |
|
| Hungary |
4 |
|
| Iceland |
4 - 6 |
|
| Ireland |
3 - 4 |
|
| Latvia |
3 - 5 |
|
| Liechtenstein |
2 - 3 |
|
| Lithuania |
4 - 6 |
|
| Macedonia |
5 - 7 |
|
| Malta |
4 - 6 |
|
| Monaco |
3 - 4 |
|
| Montenegro |
3 - 4 |
|
| Norway |
4 - 5 |
|
| Poland |
2 - 3 |
|
| Portugal |
4 - 5 |
|
| Republic of Cyprus |
3 - 5 |
|
| Republic of Moldova |
5 - 7 |
|
| Romania |
6 - 8 |
|
| San Marino |
5 - 8 |
|
| Serbia |
4 - 7 |
|
| Slovakia |
3 |
|
| Slovenia |
3 |
|
| Spain |
4 - 5 |
|
| Switzerland |
2 |
|
| Ukraine |
8 - 10 |
|
| Vatican City |
5 - 7 |
|
| all other countries |
available on request |
35 Euro
|
Petzl Kit Via Ferrata Vertigo
